Price: $683.99
(as of May 13, 2024 13:01:55 UTC – Details)
Feelings for Retail will change attitudes and behaviors through the Feelings 3 Session program. It focuses on personal growth and development. It applies to retail settings, restaurants, car dealerships, service, and blue collar environments. Fun and Entertaining and will increase market share, increase sales and profit, increase repeat business, reduce employee turn-over, improve attitude and morale, and increase brand image in the marketplace. The Start Up Kit Includes” Leader’s Guide— The 3-ring binder provides amazingly step-by-step instructions on how to organize, prepare for and conduct each session. Because the Leader’s Guide is user friendly, there are just three requirements to be a good leader: 1) Enthusiasm 2) Peer Respect 3) Exceptional Customer Service Leader’s Guide: is recommended for each Leader who implements the learning system. Workshop leaders are usually managers and supervisors of your organization, however, with a high level of enthusiasm toward customer service could lead the workshop as well. Video: DVD s contain a series of skits demonstrating both the right and wrong way to serve customers. The 20 minutes of video for each session will generate group discussion and experiential learning. Each location should receive a set of 3 DVD s with one for each session. 25 Participant Books: A thoughtfully planned 136-page workbook guides each participant through leading-edge concepts, skills, and practices of customer service excellence. Exercises throughout the book reinforce and assist in the learning experience. Between each session, employees spend personal time reading and reinforcing service concepts. Without the use of the Participant Book for each employee, an additional 8 to 10 hours of training would be required to accomplish the same objectives. Support Materials: Support material include a Technique Card, Certificate of Completion, and Customer Service Performance Standard. The performance standards are an excellent management took to evaluate the changing behavior or employees. They provide feedback, coaching, and skill development. 100% Money-Back Guarantee If not 100% satisfied after training your entire workforce, return your materials for 100% money. No questions asked
MPAA rating : G (General Audience)
Package Dimensions : 11.89 x 10.98 x 10 inches; 17.15 Pounds
Director : John Tschohl
Media Format : NTSC, HiFi Sound, Full Screen, Surround Sound
Run time : 1 hour
Release date : March 9, 2012
Actors : variety
Studio : Service Quality Institute
ASIN : B01AB3LKTK
Number of discs : 3
