Customer Service Training Program Moving Up Facilitator Kit

Customer Service Training Program Moving Up Facilitator Kit

Price: $486.99
(as of May 16, 2024 01:06:08 UTC – Details)



Moving Up is a system designed to help employees improve their own feelings of self-worth and move up within their organization. It is structured to dramatically increase their belief in themselves by focusing on their own skills, talents, and abilities as well as identifying areas for improvement and further development.
One thing that limits employee growth is that they don’t dream; rather they prefer to feel secure and content. For many reasons-low self-worth, complacency, lack of ambition, fear-they do not believe that they can move up and accomplish more.

Mastering the MOVING UP program will
1) Encourage employees to be proactive in their daily life, and work to overcome their self-imposed limitations and fears
2) Help them focus on their dreams for the future, and on believing in themselves and their abilities
3) Clearly instruct them to use visualizations and affirmations
4) Guide them to developing their skills by using their time and determination
5) Teach them how to sharpen their skills and increase their personal motivation
–Indispensable Employees are the driving force of the future
–The extraordinary employee will challenge the status quo
–The indispensable employee will move up with a new attitude, and use the tools at his or her disposal to improve through available training
The Facilitator Package includes:
1) 2 DVD”s (totaling 64 minutes of vignettes and instructional information. 2) A leader’s guide 3) The Moving Up participant package (participant book, technique card, certificate of accomplishment, performance standards)
Video–Shot on location at various businesses, it features realistic, everyday scenes of employee situations and interactions. It corresponds to the program by section. For instance, Section 1 in the video correspond’s to Section 1 in the Leader’s Guide. At the end of each video segment, the Group Leader is directed to turn off the video and turn to the next exercise or activity.
Leader’s Guide is divided into 10 parts: the Leader’s Guide is divided 10 parts, the Leader’s Introduction and the 9 training training sections. The introduction provides them with the information they need to get the program up and running effectively
It contains a complete transcript of each video, all exercises and in-class-activities, suggested leader text or key points for the leader to cover, suggestions and training hints, space to record sample participant responses to questions.
The Participant Book is the activity guide and resource for each participant. It includes 106 pages of techniques, strategies, exercises, and activities, and assessments. It is rich in examples, illustrations, and strategies that support and expand upon the video segments and exercises in each section.
MPAA rating ‏ : ‎ G (General Audience)
Package Dimensions ‏ : ‎ 7.1 x 5.42 x 0.58 inches; 2.93 ounces
Director ‏ : ‎ John Tschohl
Media Format ‏ : ‎ HiFi Sound, Full Screen, NTSC, Surround Sound
Run time ‏ : ‎ 1 hour and 4 minutes
Release date ‏ : ‎ March 9, 2013
Actors ‏ : ‎ variety
Studio ‏ : ‎ Service Quality Institute
ASIN ‏ : ‎ B01AB4VQHA
Number of discs ‏ : ‎ 2

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